At Pure Box Supply, we understand that receiving your order safely and on time is an important part of the shopping experience. Whether you have selected a wooden picture frame to display a favorite photograph, a wall hook to organize everyday essentials, or a wooden shelf to make better use of your living space, we want your purchase to arrive in good condition and be ready to enjoy.

This Shipping Policy explains our shipping charges, order processing procedures, delivery arrangements, and how we handle shipping-related concerns.

This policy applies to purchases made through https://www.pureboxsupply.com/.

4.1 Shipping Coverage

Pure Box Supply currently offers shipping services to eligible delivery destinations within the United States.

Available destinations and shipping options may vary depending on the delivery address, product availability, carrier coverage, and other logistical considerations.

Customers should enter a complete delivery address during checkout to determine whether shipping is available for their order.

If a particular destination cannot be serviced, we will make reasonable efforts to inform the customer before completing fulfillment.

4.2 Shipping Fees

We aim to keep shipping costs straightforward and transparent.

Our standard shipping fee structure is:

The applicable shipping fee is calculated according to the merchandise subtotal before any applicable taxes, unless otherwise specified during checkout.

If an order qualifies for free shipping, no standard shipping charge will be applied.

Any additional delivery options or charges, if offered, will be clearly presented before payment is submitted.

4.3 Order Processing

After an order is successfully submitted, our team or designated fulfillment partners may begin reviewing and preparing the merchandise.

The order processing procedure generally includes:

1. Reviewing the submitted order information.

2. Confirming payment authorization.

3. Checking product availability.

4. Preparing and packaging the selected merchandise.

5. Arranging shipment through an appropriate delivery provider.

Processing times may vary depending on product availability, order volume, warehouse operations, holidays, and other operational circumstances.

Orders submitted during weekends or public holidays may not begin processing until the next applicable business day.

Please ensure that your shipping information is accurate before completing checkout.

4.4 Shipping and Delivery Estimates

Delivery time depends on the destination, selected shipping service, carrier capacity, and other transportation factors.

Where available, estimated shipping or delivery information will be displayed during checkout or communicated through an order-related notification.

All delivery estimates are provided as general guidance and are not guaranteed arrival dates unless expressly stated otherwise.

Factors that may influence delivery include:

• Distance between the fulfillment location and delivery destination.

• Carrier transportation schedules.

• Weather conditions.

• Public holidays.

• Seasonal shipping demand.

• Unexpected transportation interruptions.

• Incorrect or incomplete delivery information.

We appreciate your patience when circumstances outside our reasonable control affect the delivery schedule.

4.5 Shipment Confirmation and Tracking

When tracking services are available for an order, customers may receive a shipment confirmation containing relevant tracking information.

Tracking information can help customers:

• Monitor shipment progress.

• Review carrier status updates.

• Identify delivery attempts.

• Check the latest available transportation information.

• Determine whether additional delivery arrangements may be necessary.

Please note that tracking information may not become available immediately after a shipping label is created. Carrier systems may require additional time to register the first physical package scan.

If you have not received tracking information when reasonably expected, please contact support@pureboxsupply.com with your order number.

4.6 Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

• Recipient's full name.

• Street address and apartment or unit number.

• City and state.

• ZIP code.

• Contact details where requested.

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to correct an address before shipment. However, once an order has been transferred to the carrier, changes may no longer be possible.

Additional delivery charges, carrier correction fees, or other costs resulting from inaccurate information may be the customer's responsibility where permitted by law.

4.7 Packaging and Product Protection

We recognize that wooden home accessories should be handled carefully during transportation.

Solid wood picture frames, wall hooks, and wooden shelves may contain surfaces, corners, or components that require appropriate protection during packaging.

We or our fulfillment partners will use reasonable packaging measures intended to reduce the risk of damage during ordinary shipping and handling.

Customers should inspect their packages after delivery and contact us if the merchandise arrives visibly damaged or incomplete.

4.8 Damaged Packages and Delivery Issues

If your package arrives with visible damage or the merchandise inside is broken, please contact us as soon as reasonably possible.

To help us review the matter efficiently, please provide:

• Your order number.

• A description of the issue.

• Photographs of the shipping package.

• Photographs of the affected merchandise.

• Any relevant delivery information.

Depending on the circumstances, we may coordinate with the shipping provider and offer a replacement, refund, or another appropriate resolution.

If your tracking information indicates that a package was delivered but you cannot locate it, we recommend checking nearby delivery areas, household members, building reception areas, or other locations where the carrier may have left the package.

You may also contact the carrier for additional delivery details.

Please contact our customer service team if the package remains missing.

4.9 Delayed Shipments

Although we make reasonable efforts to facilitate timely delivery, shipping delays can occasionally occur.

Examples include:

• Severe weather events.

• Carrier network disruptions.

• Transportation capacity limitations.

• Incorrect address information.

• Public holidays.

• Unexpected logistical interruptions.

If your shipment appears significantly delayed, contact us with your order number.

We will review the available tracking information and assist with reasonable next steps.

4.10 Undeliverable or Returned Packages

A package may be returned to the sender for several reasons, including:

• An incomplete or incorrect address.

• An unsuccessful delivery attempt.

• Refusal of delivery.

• An inaccessible delivery location.

• Other carrier-related delivery restrictions.

If a package is returned to us, we will review the circumstances and contact the customer when appropriate.

Depending on the reason for the failed delivery, we may arrange reshipment or process an appropriate refund.

Any additional shipping costs associated with reshipment due to customer-provided address errors may be charged where permitted by law and disclosed to the customer.

4.11 Multiple Packages

Some orders may be fulfilled in separate packages due to inventory availability, product dimensions, packaging requirements, or fulfillment arrangements.

If an order is divided into multiple shipments, customers may receive separate tracking updates.

The arrival of one package does not necessarily indicate that all items in the order have been delivered.

4.12 Contact Information

For shipping questions, delivery concerns, or tracking assistance, please contact:

GE LLC – Pure Box Supply

1200 Brickell Ave, Suite 510
Miami, FL 33131
United States

Email: support@pureboxsupply.com

Please include your order number in all shipping-related inquiries so that we can identify your purchase and provide more effective assistance.