Privacy policy

At PURE BOX SUPPLY, operated by GE LLC, we recognize that privacy is an important part of a trustworthy online shopping experience. Customers should feel comfortable browsing our collection, placing orders, and communicating with our team.

This Privacy Policy explains how we may collect, use, maintain, disclose, and protect personal information when you visit https://www.pureboxsupply.com/, purchase our products, contact customer service, or otherwise interact with our online store.

Our products include solid wood picture frames, wooden wall hooks, wooden shelves, and related home organization or decorative items. Information collected through our website helps us process orders, arrange deliveries, provide customer assistance, and maintain the operation and security of our store.

1. Information We May Collect

The information collected depends on how you interact with our website and which features or services you use.

A. Personal and Contact Information

When you place an order, contact our support team, or submit information through the website, we may collect:

  • First and last name.

  • Email address.

  • Billing address.

  • Shipping address.

  • Telephone number, if provided.

  • Order number and purchase history.

  • Information included in customer service messages.

  • Other information voluntarily provided during an inquiry.

We use this information to identify customers, communicate about purchases, arrange deliveries, and respond to requests.

B. Order and Transaction Information

When you purchase a solid wood picture frame, wooden wall hook, or wooden shelf, we may maintain records relating to:

  • Products purchased and quantities ordered.

  • Order date and order confirmation.

  • Product prices and applicable discounts.

  • Payment status and transaction references.

  • Shipping and delivery details.

  • Return, refund, and exchange history.

  • Customer service communications associated with the order.

Payment information is generally handled through the payment services available at checkout. We do not intentionally ask customers to send complete payment card numbers or security codes through ordinary email.

C. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically by our website infrastructure or service providers, depending on the technologies enabled.

This information may include:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • General website access information.

  • Pages viewed and navigation activity.

  • Date and time of website visits.

  • Referring website or source.

  • General interaction and performance information.

This information may help us understand how visitors use the store, identify technical problems, maintain website security, and improve the browsing experience.

D. Customer Communications

If you email us about a product's dimensions, wood characteristics, installation details, delivery status, or return eligibility, we may retain the communication and related information.

Keeping appropriate customer service records helps us respond consistently and follow up on unresolved requests.

2. How We Use Personal Information

We may use personal information for the following legitimate business purposes:

Order processing and fulfillment: To confirm purchases, verify order details, prepare products, arrange shipping, and provide order updates.

Customer service: To respond to questions about picture frames, wall hooks, wooden shelves, product dimensions, installation accessories, product care, and other store matters.

Payment administration: To facilitate payment authorization, transaction records, refunds, and payment-related inquiries through applicable service providers.

Website operation: To maintain the store, improve navigation, troubleshoot technical problems, and support a consistent online experience.

Business administration: To manage inventory, maintain sales records, analyze general order activity, and support accounting and operational requirements.

Fraud prevention and security: To identify suspicious transactions, investigate unauthorized activity, and protect customers, website systems, and business operations.

Legal compliance: To meet applicable legal obligations, respond to lawful requests, maintain required records, and protect legal rights.

Marketing and promotions: Where permitted by law and, when required, with appropriate consent, we may use contact information to send promotional messages, product announcements, or store updates.

Customers may opt out of marketing emails through the unsubscribe instructions provided in the message or by contacting us.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies, depending on the services and settings enabled.

These technologies may support:

  • Shopping cart functionality.

  • Checkout sessions.

  • Customer preferences.

  • Website security.

  • Traffic and performance measurement.

  • General website analytics.

  • Marketing measurement, where applicable.

A cookie is a small data file stored on your device when you visit a website. Some cookies are necessary for core store functions, while others may help us understand how visitors interact with our pages.

You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect shopping cart features, checkout processes, or other website functions.

Where applicable law requires specific consent or privacy choices, we will provide the relevant mechanisms.

4. How We May Share Personal Information

We do not sell personal information in exchange for money as part of our ordinary business operations.

We may share information with third parties when reasonably necessary to operate the store and provide requested services.

These parties may include:

Payment providers: To process purchases, verify transactions, and handle refunds.

Shipping and delivery providers: To generate shipping labels, transport packages, and provide tracking or delivery updates.

Website hosting and technology providers: To operate, maintain, secure, and troubleshoot our website.

Customer support and administrative providers: To help manage customer communications, order records, and business operations.

Professional advisers: Such as accountants, legal advisers, and other professionals who assist with legitimate business matters.

Government authorities and legal recipients: Where disclosure is required by applicable law, court order, lawful process, or necessary to protect legal rights and safety.

Business transaction participants: In connection with a proposed or completed merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable legal safeguards.

The specific providers receiving information depend on the services actually integrated into our store. We do not intend this list to represent that every category of provider is currently used.

5. Payment Information and Security

Payments may be processed through third-party payment providers using their checkout and transaction systems.

We do not intentionally store complete payment card security codes or request full payment credentials through ordinary customer support email.

Payment providers may collect and process information under their own privacy policies and service terms. Customers should review those policies when using the relevant payment service.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

The appropriate retention period may depend on:

  • Whether an order remains active.

  • Whether a refund or delivery inquiry is unresolved.

  • Applicable tax and accounting requirements.

  • Fraud prevention and transaction verification needs.

  • Legal obligations and recordkeeping requirements.

  • The need to establish, exercise, or defend legal claims.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, and destruction.

Depending on the systems and service providers involved, safeguards may include access restrictions, secure website connections, internal handling procedures, and appropriate technology controls.

No website, electronic transmission, or data storage system can be guaranteed to be completely secure. Customers should avoid sharing passwords, complete payment card details, or other sensitive credentials through unsecured communications.

If a security incident involving personal information occurs, we will evaluate the circumstances and take any notification or other action required by applicable law.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning personal information, including the right to:

  • Request access to certain personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain information, subject to legal exceptions.

  • Opt out of promotional communications.

  • Ask questions about certain categories of information collection or disclosure.

  • Exercise other rights provided by applicable privacy laws.

To submit a privacy request, contact:

[email protected]

Please describe the request clearly and provide enough information for us to locate the relevant records. We may need to verify your identity before responding.

We will review and respond to valid requests within the time required by applicable law.

9. Marketing Communications

If you receive promotional emails from PURE BOX SUPPLY, you may unsubscribe using the instructions included in the message, where available.

Unsubscribing from promotional messages will not necessarily stop essential transactional communications, such as order confirmations, shipping notifications, security messages, or responses to customer service inquiries.

10. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without legally required parental consent, we will take reasonable steps to address the information in accordance with applicable law.

Parents or legal guardians who believe that a child has submitted personal information to us may contact our customer service team.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, shipping resources, or other external platforms.

We do not control the independent privacy practices, security measures, or content of those third parties.

A link to an external website does not mean that we endorse or assume responsibility for its privacy policy. Customers should review the relevant third-party terms before providing information directly to those services.

12. Florida Privacy and Data Protection

We seek to handle personal information consistently with applicable federal and Florida privacy and data security requirements, including relevant provisions of the Florida Information Protection Act, where applicable.

We will evaluate any security incident involving personal information and take legally required steps, including notification where required.

Nothing in this policy is intended to limit privacy rights or remedies that cannot legally be restricted.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, products, technology, business practices, or legal obligations.

The revised policy will be published on this page with an updated effective date. Customers are encouraged to review it periodically.

14. Contact Us About Privacy

For questions, concerns, or requests concerning personal information, please contact:

GE LLC
Attn: Fatima Belk
1200 BRICKELL AVE, SUITE 510
MIAMI, FL 33131
United States

Email: [email protected]

We appreciate your trust and are committed to handling customer information with care and responsibility.